FAQs

General

Why feed vegetables and fruits to my dog?

Adding high-quality, plant-based carbohydrates, like vegetables and fruits, to your dog’s diet will benefit their health and well being. Fruits and vegetables provide extra nutrients to your dog to help them thrive. To learn more about the importance of vegetables and fruits for your dog read our blog post here.

What are the benefits of bone broth for my dog?

Bone broth made of novel proteins increases palatability and improves gut health to support a healhty digestive system. It is rich in amino acids, protein and collagen to help support joints. 

Do you have other products available in addition to Original Blend?

Yes we do! In April 2023 we launched Mushroom Broth, a supplement to complement Original Blend. And, more new products are in development. We look forward to sharing them with you.

Original Blend

What is Original Blend?

Original Blend is a frozen whole food supplment made with vegetables, fruits and turkey bone broth that will delight your dog’s tastebuds while helping their health and well being.

It is packed with all the goodness you love for your dog – organic, leafy greens, anti-oxidants, gut support, joint support and more. A spoonful a day of Original Blend will give your dog a nutritional boost.

Why is Original Blend so popular?

Today’s dog parents are catching on to the importance of feeding their dogs well, so that they don’t just survive, but thrive. Science tells these 2.0 dog parents the benefits of feeding their dogs a species appropriate diet. Original Blend is a great fresh whole food choice to feed your dog because of the fresh nutritional benefits. Plus, it is a super easy and convenient way to add a spoonful of fresh whole foods into your dog’s meal.

I have not ordered from Thrive Dog Kitchen before and I am unsure if Original Blend is right for my dog; what do you suggest?

Original Blend is a great and easy way to incorporate fresh foods into your dog’s diet no matter what type of foods they eat. Read our blog post – Why feed your dog fruits and vegetables? to learn more about the benfits of fresh whole foods for your dog.

How do I start my dog on Original Blend?

It’s simple! When adding Original Blend to your dog’s meal, spoon on a small amount. Slowly increase the amount to the recommended serving size. This will allow your dog to adjust to the new taste and texture added to their food.

How much Original Blend do I feed my dog?

Recommended serving amounts are on the back of the container.

  • Toy dog (1 to 5 kg) – 2 tsp
  • Small dog (6 to 15 kg) – 1 tbsp
  • Medium dog (16 to 25 kg) – 2 tbsp
  • Large dog (26 to 35 kg) – 3 tbsp
  • X-Large dog (36 +) – 5 tbsp

These are just guidelines. Adjust serving amounts based on your dog.

Original Blend should be no more than 25% of your dog’s daily food intake.

How often should I feed my dog Original Blend?

We recommend feeding Original Blend to your dog as a meal topper a minimum of three days a week for your dog to enjoy the full benefits of the blend.

Is Original Blend a complete and balanced diet?

Original Blend on its own is not a complete and balanced diet. If you’re interested in formulating your own fresh whole food diet we recommend you work with an integrative veterinarian or canine nutritionist.

Mushroom Broth

What is Mushroom Broth

Mushroom Broth is packed with essential nutrients, sourced from whole foods, that support immunity and more for your dog.

Your dog will love the taste of Mushroom Broth and you’ll love how easy it is to feed them a nutritional boost.

Ingredients:  Oyster mushrooms, water, ginger, turmeric, butter and oil.

Why are mushrooms good for dogs?

Incorporating a small amount of mushrooms into your dog’s diet will benefit their health and well being, specifically:

  • Balance the immune system
  • Nourish and protect the gut
  • Promotes overall longevity
  • Controls inflammation and blood sugar
  • Cancer prevention

To learn more about the benefits of mushrooms for your dog read our article here.

Why is Mushroom Broth so popular?

Our Mushroom Broth is an easy and convenient way to give your dog’s meal a nutritional boost. The broth can be used to hydrate freeze-dried or dehydrated food. And, it makes a great “gravy” topper to dry food.

How much Mushroom Broth do I feed my dog?

Recommended serving amounts are on the back of the container.

Toy (1 – 5 kg) 1/2 tbsp
Small (6-15 kg) 1 tbsp
Medium (16-25kg) 2 tbsp
Large (26 – 35 kg ) 3tbsp
X-Large (36kg+) 5tbsp

Feeding requirements may vary and are intended for supplemental feeding.

How often should I feed my dog Mushroom Broth?

We recommend feeding Mushroom Broth to your dog as a meal topper a minimum of three days a week for your dog to enjoy the full benefits of the broth.

Ordering with Thrive Dog Kitchen

Where can I purchase your products?

Our products are available online through our website only. You can sign-up to a subscripiton or order as required.

I have placed an order online, what are the next steps?

You will receive an order confirmation followed by an email with courier tracking link or details of pick-up times. If there is any difficulty with your order before dispatch you will be contacted by email.

Shipping and Delivery

Where do you ship?

At this time we are only able to ship to the North Island of Aotearoa. In time we aim to reach dog parents in the South Island too.

How long does it take to get my order.

All orders received before 12pm Monday-Wednesday are shipped the same day via Courier Post.

Orders received after 12pm on Wednesday will be shipped the following Monday to ensure they arrive to you by the end of the week.

Orders are sent via overnight courier.

You will be notified of any potential delays due to a high volume of orders or courier service problems that are outside our control.

How do you ship frozen items?

We use insulated packaging and ice packs for shipping. The ice packs may be dfrosted when your order arrives, but your items should still feel cold or frozen to the touch.

If your item feels warm to the touch please contact us, info@thrivedogkitchen.co.nz and we’ll be more than happy to help you.

How much does shipping cost?

Shipping costs are calculated at checkout. The rates very depending on your shipping address and size of your order.

Subscription

What is a subscription?

A subscription lets you schedule regular delivereis of your dog’s supplements, so they never run out of their favourites.

Can I sign up for a subscription?

Yes! When you sign up to receive our supplements on a subscription you save 10% on every order. Simply, select the number of containers you would like and how often you would like to receive the supplements.

Why has the price of an item in my subscription changed?

When your next subscription delivery is comoing up, we’ll email you a reminder that includes the most up-to-date prices for the items in your order. Prices can fluctuate due to rising costs of raw ingredients.

Our Ingredients

Where do you source your ingredients?

Wherever possible, our ingredients are sourced locally here in the Wairarapa. We work with small, independent growers like We Are Little Farms and Vagabond Vege. However, to obtain the highest quality of ingredients we saw the importance of sourcing ingredients further afield in Aotearoa.

Is your product outsourced?

No! Our product is not outsourced. It is manufactured internally.

Do you add any 'nasties' to your products?

No! Our supplements have zero hidden nasties. It is grain free, preservative free and gluten free.

Support

How do I contact customer service?

Please send us an email to info@thrivedogkitchen.co.nz and we’ll be more than happy to help.

I'm having an issue with a product we purchased. Is there someone I can speak to about this?

Yes! Please send us an email to hilary@thrivedogkitchen.co.nz and Hilary would be more than happy to assist.

I have a problem with ordering online; what should I do?

If you are experiencing issues with placing an online order, please reach out to us at info@thrivedogkitchen.co.nz. We will assist you in completing your order.

Refunds and Returns

Do you accept returns?

Due to the nature of our products, we are unable to accept returns. If you have any concerns or queries please send us an email to info@thrivedogkitchen.co.nz.