Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
You will be notified of any potential delays due to a high volume of orders or postal service problems that are outside of Thrive Dog Kitchen’s control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Local Pick-up
You can skip the shipping fees with free local pickup at 41 McMaster Street, Greytown. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10 am to 3 pm Tuesday through Friday. Please have your order confirmation email with you when you come.
International Shipping
We do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at info@thrivedogkitchen.co.nz with your name and order number, and we will look into it for you.
Refunds and returns
In the event that your order arrives damaged in any way, please email us as soon as possible at info@thrivedogkitchen.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info@thrivedogkitchen.co.nz